Customer Service Representatives

Our Customer Service Representatives are always ready to serve you! We are here at Franklin PUD to take your call regardless of the time of day or night. Our receptionist will direct you to the appropriate department during normal business hours and we are happy to greet our walk-in clients as well. Our answering service will take care of your service needs, after our normal business hours, and coordinate responses to unscheduled power outages.

Main Office

Physical Address: 1411 W. Clark Street, Pasco, WA 99301
Mailing Address: PO Box 2407, Pasco, WA 99302
Hours: Lobby 8:00 a.m. - 5:00 p.m.
Hours: Drive-up 8:00 a.m. - 5:00 p.m.
Phone: 509-547-5591
Toll-free: 1-800-638-7701
Fax: 509-547-4116
Email: franklin@franklinpud.com

Branch Office

City of Connell
104 E. Adams Street
Hours: 9:00 a.m. - 5:00 p.m.
Phone: 509-234-2701

Payment Drop Boxes in Pasco:

• Atomic Foods - 1212 N. 4th Avenue
• TRAC - 6605 Burden Blvd.

 
Convenience Pay Service through  at these following Pasco locations:

Fiesta Foods
115 S. 10th

Yokes Fresh Market
4905 Rd. 68

Atomic Foods
1212 N. 4th