Scam Alert (Phone Scams Continue)
Protect Yourself from Utility Imposters! Customers have reported receiving calls from scammers impersonating Franklin PUD employees. The callers are asking customers to assist with an “indoor pollution survey,” but this is a fraudulent request. The scammers are “spoofing” their phone number, making the caller ID appear as “Office Franklin PUD” to seem more legitimate. They sound convincing, but this is a tactic to gain trust and obtain personal information.
Local residents and businesses are also getting calls demanding immediate payment for “past due” accounts, threatening same-day disconnection of electric service. Don’t fall for it! Scammers are persistent and convincing, often quoting fake past-due amounts and utility policies. If you receive one of these calls, hang up immediately.
What to do if you get a call:
- Hang up immediately. Do not engage with the caller or provide any information.
- Do not call the number back. It is a fake number designed to deceive you.
- Report the scam. Please call Franklin PUD directly at 509-547-5591 to report the incident. This helps us track and warn other customers.