Payment Options & Locations

We offer SmartHub. An online account management system that allows you to make online payments and view usage and billing history. Sign up today!

Want more information about SmartHub? Read the FAQ's and Customer Newsletter linked below.
Customer FAQ's - SmartHub
Customer Newsletter - SmartHub

Payment Options

In Person - Our lobby is open from 8:30am - 5:00pm, Monday - Friday.
In Person Drive-thru - We have customer service reps ready to help you with all services through our drive-thru. Open Monday - Friday from 8:00am to 5:30pm.
Online Pay & Account Management - SmartHub allows you to make payments, view usage history and manage your account online. Go to SmartHub.
Pay Now - A one time payment option through SmartHub. No registration necessary. You must have your account number to use this option. Go to SmartHub Pay Now.
Pay by Phone - Pay your bill using our automated phone system. Call 1-844-203-6545. Have a copy of your bill handy.
Auto Pay - Once you've created an online account using SmartHub, go to Billing & Payments and enter your desired payment information. Sign in or create a new account in SmartHub.
Payment Kiosks - Pay using a credit card, debit card or your checking account at one of our kiosks! They are available for use 24 hours a day, seven days a week. Located in our 3rd drive-thru lane, HAPO Center, and City Hall in Pasco.

Payment Locations
Franklin PUD Main Office
1411 W. Clark Street
Pasco, WA 99301

Office hours: 8:30am – 5:00pm
Drive thru: 8:00am– 5:30pm
Payment Kiosk - 24 hours

Connell City Hall
104 E. Adams
Connell, WA 99326

Office hours: 9:00am – 5:00pm
Drop Box Available

Pasco Drop Box Locations
TRAC - 6605 Burden Boulevard
Franklin PUD Main Office - 1411 W. Clark St.

Pay Service through Western Union - Pasco Locations
Atomic Foods – 1212 N. 4th Avenue
Fiesta Foods – 115 S. 10th
Yokes Fresh Market – 4905 Road 68

To utilize pay service through Western Union you must have a copy of your billing stub. There is no charge for this service.

By Mail
Franklin PUD
P.O. Box 2407
Pasco, WA 99302-2407